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dc.contributoren-US
dc.creatorSusmaneli, Herlina
dc.creatorTriana, Ani
dc.date2014-05-01
dc.date.accessioned2019-07-22T04:45:17Z
dc.date.available2019-07-22T04:45:17Z
dc.identifierhttp://journal.fkm.ui.ac.id/kesmas/article/view/414
dc.identifier10.21109/kesmas.v8i8.414
dc.identifier.urihttp://hdl.handle.net/123456789/24691
dc.descriptionDalam rangka menurunkan angka kematian ibu dan angka kematian bayi untuk pencapaian Millennium Development Goals, ditetapkan kebijakan bahwa setiap ibu yang melahirkan, biaya persalinannya ditanggung oleh pemerintah melalui Program Jampersal, namun dalam pelaksanaannya masih ditemukan ketidakpuasan pasien terhadap pelayanan kebidanan. Penelitian ini bertujuan untuk menganalisis pengaruh dimensi mutu pelayanan kebidanan terhadap kepuasan pasien program Jampersal meliputi keandalan bidan, ketanggapan bidan, jaminan bidan, empati dan bukti langsung. Penelitian ini dilakukan di RSUD Rokan Hulu dengan populasi semua pengguna Jampersal yaitu sebanyak 92 orang dan pada penelitian ini seluruh populasi dijadikan sampel. Penelitian ini menggunakan desain potong lintang. Pengumpulan data dilakukan dengan data primer dan data sekunder. Dilakukan analisis data yaitu analisis univariat, analisis bivariat (kai kuadrat) dan analisis multivariat (regresi logistik ganda). Proporsi pasien program Jampersal yang memiliki kepuasan terhadap mutu pelayanan kebidanan sebanyak 67 orang (72,8%) dari 92 sampel. Variabel independen dengan hubungan yang signifikan dengan kepuasan pasien program Jampersal adalah variabel bukti langsung dengan nilai p < 0,05 (0,003).In order to reduce maternal mortality rate and infant mortality rate, in achieving the Millennium Development Goals set policy, that every mother who gave birth, her labor costs borne by the government through assurance of delivery program, but in practice still found dissatisfaction of patients to obstetric care. This study aimed to analyze the influence of the quality dimensions of midwifery care on patient satisfaction assurance of delivery program include reliability midwife, responsiveness midwife, assurance midwife, and direct tangible. This study was conducted in Rokan Hulu District General Hospital with a population assurance of delivery all users and as many as 92 people on the entire study population sampled. This study used a cross sectional design. The data was collected primary data and secondary data. Data analysis is performed univariate, bivariate analysis (chisquare) and multivariate analysis (Multiple Logistic Regression). The proportion of patients who had an assurance of delivery program satisfaction with the quality of obstetric care by 72.8%. Independent variables with significant association with patient satisfaction assurance of delivery is a concrete manifestation of variables with p value < 0.05 (0.003). en-US
dc.formatapplication/pdf
dc.languageeng
dc.publisherFaculty of Public Health Universitas Indonesiaen-US
dc.relationhttp://journal.fkm.ui.ac.id/kesmas/article/view/414/411
dc.relation10.21109/kesmas.v8i8.414.g411
dc.sourceKesmas: National Public Health Journal; Vol. 8 No. 8 Mei 2014; 418-422en-US
dc.sourceJurnal Kesehatan Masyarakat Nasional; Vol. 8 No. 8 Mei 2014; 418-422id-ID
dc.source2460-0601
dc.source1907-7505
dc.source10.21109/kesmas.v8i8
dc.subjectdimensi mutu; jampersal; kepuasan pasien; dimensions of quality; assurance of delivery; patient satisfactionen-US
dc.titleDimensi Mutu Pelayanan Kebidanan terhadap Kepuasan Pasien Program Jampersalen-US
dc.typeinfo:eu-repo/semantics/article
dc.typeinfo:eu-repo/semantics/publishedVersion
dc.typePeer-reviewed Articleen-US


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