Abstract

In accordance  to the prompt 100 days Program of the "Kabinet Bersatu" government as to improve the quantity and quality of medical staffs, to develop health insurance for poor families, and to improve basic health services; this study aimed to determme free health services for poor families at class 3 public hospitals. It was a survei conducted in 2 public hospitals, Province Hospital Prof. Dr WZ Johannes in Kupang District and District Hospital of Timor Tengah Selatan (TTS) District in SoE in Nusa Tenggara Timur (NTT) Province. Data were collected by interview to poor and non poor families who ever or bemg seeking treatment to and poor families who never seeking treatment to the public hospttals and also by depth interview to the director and staffs of the hospitals. Depth interview on health or poor cards were done in two health centers in Kupang and TTS Districts, respectively. Results showed that there were still lack of medical doctors, no difference satisfaction for class III patients either who used poor or non poor facilities in both public hospitals, budget for free services in the hospitals was largely deficit so the medic and paramedic staffs did not receive medical fees, and also presence poor families who did not know the advantages of healthy cards to receive free health services at class III public hospitals. For optimal services, it is a need to develop new policy on recruitment and placement of medic and paramedic staffs, including to determine district capabilities in providing insentives, and also community demands for health staffs. And it is a need to provide medical fees for service to poor families to maintain quality of health services in long period.   Keywords: hospital, health services, poor, families, satisfaction