Abstract

To give priority or free expense medication of basic health service in Puskesmas to Banyuwangi society and to depress of health reference service at hospital and also blaze the way manage care system in Banyuwangi Regency, Government of Banyuwangi regency release JPKMB policy that is free expense of basic health service in puskesmas and puskesmas's network. This research was aimed to studying customer satisfaction in service, accessibility and equity of Puskesmas as health service provider of JPKMB. This was a descriptive research done from June to August 2007 conducted by interview to Puskesmas customers as participant of JPKMB in Puskesmas Purwoharjo of Banyuwangi regency. The research sample was taken by simple random sampling technique. Base on confidence level at 95%, anticipate population proportion at 0.5, absolute precision required at 0.01, and maximum population at 25.000, minimum sample that must be taken counted 96 respondent, in this research taken respondent counted 112 respondent. The conclusion was indicated that patient satisfaction level in Puskesmas Purwoharjo very high in the case of perceived service. The satisfaction level of puskesmas accessibility and equity was high enough, exceeding satisfaction level which is expected in JPKMB equal to 70%. With high level satisfaction of JPKMB participant expected by the make-up of JPKMB package benefit become continuation health service up to plenary health service. Key words: social insurance, satisfaction, puskesmas