Abstract

Background: One important aspect of service quality is the fulfillment of client rights in health service which are: lnformation, Access to service, lnformed choice, Safe service, Privacy and confidentiality, Dignity, comfort and expression of opinion, and Continuity of care. Methods: This study measured 114 pregnant mothers opinion regarding the fulfillment of that right during antenatal care service in 14 Health Centers at 4 districts and municipalities of East Java and Central Java provinces. Results: The results of this study found that only very few pregnant mother's who always had gotten those right during antenatal care service in Health Center which is indicated the low quality of antenatal care service. Since the patient right was stated in Indonesian Law no. 36 year 2009 about Health. It is strongly recommended to improve knowledge and skill of health providers (midwives and doctors) to be able to fullfil pregnant mother right and to improve the quality of antenatal care service at Health Center. It is necessary to more focus to soft skills as interpersonal communication skills practice in midwifery and medical education. Key words: Opinion, Pregnant mother's right, Antenatal care